Our Policies

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ase Zen Inc's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Brown Skin Zen | 𓂀Asè Zen Inc.' or 'us' or 'we' refers to the owner of the website whose registered office is PO Box 45970, Los Angeles, CA 90045. The term 'you' refers to the user or viewer of our website.

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The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

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2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
 

By providing your contact information and opting in to receive communication, you understand and agree to the following terms:

    1.    Consent to Receive Communication: You consent to receive marketing, promotional, and informational communication from Brown Skin Zen | 𓂀Asè Zen Inc. via text messages, emails, and any other channels used for broadcasting and communication.

    2.    Frequency of Communication: You understand that the frequency and type of communication may vary, and you may receive messages via multiple channels, including but not limited to text messages, emails, phone calls, and social media.

    3.    Opt-Out Instructions: You understand and acknowledge that Brown Skin Zen | 𓂀Asè Zen Inc. does not share or sell SMS/email opt-in, emails, or phone numbers for the purpose of SMS, emails, any/all other forms of communication, marketing or for any reason at all. You understand that you may opt out of receiving communication from Brown Skin Zen | 𓂀Asè Zen Inc. at any time by following the opt-out instructions provided in each communication channel, contacting customer support at brownskinzenllc@asezeninc.com, or adjusting my communication preferences in my account settings.

    4.    No Guarantee of Delivery: You acknowledge that Brown Skin Zen | 𓂀Asè Zen Inc. is not responsible for any delays, delivery failures, or other issues related to the delivery of communication, as delivery is subject to the capabilities of the respective communication channels and service providers.

    5.    Privacy and Data Protection: You understand that your personal information provided for communication purposes will be used in accordance with our Business’s Privacy Policy. Your information will not be shared with third parties for marketing purposes without your explicit consent.

    6.    Customer Support: For assistance or questions regarding communication channels, you may contact customer support at brownskinzenllc@asezeninc.com.

By providing my contact information and opting in to receive communication from Brown Skin Zen | 𓂀Asè Zen Inc., you acknowledge that you have read and agree to the terms outlined in this Opt-In Agreement.

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at brownskinzenllc@asezeninc.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at brownskinzenllc@asezeninc.com.

Our products are shipped via USPS. To return your product, you should mail your product to: PO Box 45970, Los Angeles, CA 90045. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We implore you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns:

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

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Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at asezen.inc@gmail.com and send your item to: PO Box 45970, Los Angeles, CA 90045.